In 5 Ways to Reduce Level Zero Incidents in EMS and Improve EMS Employee Retention | KEV Talks #33, I elaborate on how Emergency Medical Services (EMS) leaders can improve EMS worker retention and reduce the risk of having “level zero” EMS systems. I’ve seen employee retention on the EMS Trend Reports for several years now. I also faced these challenges myself as an EMS Captain.
Employee retention doesn’t just hurt the EMS agency’s bottom line; it negatively affects the EMS providers and the public. One glaring example of this is a story by KGW8 out of Multnomah County, Oregon. In the story, the writer explains that for 6,300 calls, EMS service was delayed in responding due to low or no staffing.
I have some thoughts on how to address this issue. For more details, please listen to the full episode. In the meantime, here’s a quick overview from my perspective:
- Make EMS more professional, like Fire and Police
- Set higher physical fitness standards
- Provide better onsite and local Mental Health
- Redirect Federal funding to supplement non-EMS payments
- Increase the use of BLS-only crews
Thank you all for reading this write-up and for listening to 5 Ways to Reduce Level Zero Incidents in EMS and Improve EMS Employee Retention | KEV Talks #33. For EMS leaders, I hope this gives you helpful ideas on how to keep your people safe, happier, and on the job longer.
Hope is NOT a plan – No Egos – No Silos